Menu
Table of Contents
This Privacy Policy for Double Holo LLC (doing business as "Double Holo," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), such as when you:
- Visit our website at doubleholo.com or any website of ours that links to this Privacy Policy
- Engage with us in related ways – including purchasing, selling, trading cards, or participating in any community forums, promotions, or events we host
Questions or concerns?
Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. Contact us at support@doubleholo.com with any questions.
Summary of Key Points
- What personal information do we collect?
We collect information you provide (name, email, payment details) and some automatically (IP address, device data).
- Do we process sensitive information?
No, we do not process sensitive personal information.
- Do we share information?
Only with service providers (payment, shipping) and as required by law. We never sell your data.
- How do we keep information safe?
We use encryption, access controls, and security monitoring to protect your data.
- What are your rights?
You can access, correct, delete, or port your data. U.S. state residents have additional rights.
1. What Information Do We Collect?
Personal Information You Provide
We collect personal information that you voluntarily provide when registering for an account, making transactions, or contacting us:
- Identifiers: Name, email, phone number, username
- Account Credentials: Password and authentication information
- Profile Data: Preferences, collection info, wish lists
- Payment Information: Processed securely via Stripe
- Shipping Information: Addresses for physical deliveries
- Communications: Messages to support or other users
Important Note:
We do NOT collect sensitive personal information such as social security numbers, health data, or biometric information.
Information Automatically Collected
When you use our Services, we automatically collect certain information:
- Log Data: IP address, browser type, pages viewed
- Device Data: Device model, operating system, unique identifiers
- Location Data: Approximate location from IP (city/state level)
- Cookies: Session preferences and analytics data
2. How Do We Process Your Information?
We use your information to:
- Provide and maintain our marketplace services
- Process transactions and payments
- Communicate service updates and marketing (with consent)
- Personalize your experience and improve our platform
- Detect and prevent fraud and security issues
- Comply with legal obligations
- Enforce our terms and policies
3. What Legal Bases Do We Rely On?
We only process your information when we have a valid legal reason:
- Consent: When you give us permission (e.g., marketing emails)
- Contract: To fulfill our agreement with you (e.g., complete transactions)
- Legitimate Interests: For fraud prevention and platform improvement
- Legal Obligations: To comply with laws and regulations
7. How Long Do We Keep Your Information?
We retain information only as long as necessary:
- Account Data: While your account is active
- Transaction Records: As required by tax laws (typically 7 years)
- Usage Logs: Generally a few months
- After Account Deletion: Maximum 3 months unless legally required
8. How Do We Keep Your Information Safe?
We implement multiple security measures:
- Encryption for data in transit (TLS/SSL)
- Access controls and authentication
- Regular security testing and monitoring
- Secure cloud hosting infrastructure
- PCI-compliant payment processing
While we use industry-standard security, no system is 100% secure. Use a strong password and notify us immediately of any unauthorized access.
9. Do We Collect Information From Minors?
No. Our Services are for users 18 and older. We do not knowingly collect data from children under 18. If we discover we have collected such information, we will promptly delete it.
10. What Are Your Privacy Rights?
You have the right to:
- Access: Request a copy of your personal information
- Rectification: Correct inaccurate information
- Deletion: Request deletion of your data
- Portability: Receive your data in a portable format
- Object: Opt out of certain processing
- Withdraw Consent: Change your mind about data use
To exercise these rights, email support@doubleholo.com
11. Controls for Do-Not-Track Features
We honor Do-Not-Track signals by disabling non-essential cookies and trackers when DNT is detected in your browser.
12. Do U.S. Residents Have Specific Privacy Rights?
California (CCPA/CPRA) & Other State Rights:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (we don't sell data)
- Right to non-discrimination for exercising rights
Categories of Information Collected:
- Identifiers: Name, email, username, IP address - YES
- Customer Records: Payment info (via Stripe) - YES
- Commercial Information: Transaction history - YES
- Internet Activity: Browsing data, usage logs - YES
- Inferences: Preferences based on activity - YES
- Sensitive Information: NO
To exercise your state privacy rights, contact us at support@doubleholo.com with "Privacy Rights Request" in the subject line.
13. Do We Make Updates to This Notice?
Yes, we may update this policy to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or site notice. The "Last Updated" date shows the most recent revision.
14. How Can You Contact Us?
For privacy-related questions or to exercise your rights:
Email: support@doubleholo.com
Mail (Packages): Double Holo LLC
PO Box 190002
Brookhaven, GA 31119
Mail (Letters/Envelopes): Double Holo LLC
113 S. Perry Street, Suite 206 #13356
Lawrenceville, GA 30046
15. How Can You Review, Update, or Delete Your Data?
You can:
- Log into your account to update profile information
- Email us to request data access, correction, or deletion
- Use account settings to delete your account
We'll verify your identity before processing requests and respond within the timeframe required by law (typically 45 days).
Thank you for taking the time to read our Privacy Policy. We are committed to protecting your privacy and providing a transparent, trustworthy service. If you have any questions, please contact us at support@doubleholo.com. Happy collecting and trading!