Table of Contents
Shipping Overview
Double Holo provides flexible shipping options designed to protect both buyers and sellers while keeping costs reasonable. Our shipping requirements are based on order value to ensure appropriate protection for each transaction.
Quick Reference: Shipping Requirements by Order Value
Orders Under $50
Envelope shipping available with USPS tracking and seller protection up to $50
Orders $50 - $249.99
Tracked shipping required (USPS, UPS, FedEx, etc.)
Orders $250 - $499.99
Tracked shipping + full insurance through a Double Holo shipping label required, signature confirmation optional
Orders $500+
Tracked shipping + signature confirmation + full insurance required
Shipping Requirements
All sellers must adhere to the following shipping requirements based on order value. Failure to meet these requirements may result in loss of seller protection and account penalties.
| Order Value | Tracking | Signature | Insurance | Shipping Options |
|---|---|---|---|---|
| Under $50 | Included | Optional | Seller Protection | Envelope or Tracked |
| $50 - $249.99 | Required | Optional | Recommended | Tracked Shipping Only |
| $250 - $499.99 | Required | Optional | Required (Double Holo label) | Tracked + Insured |
| $500+ | Required | Required | Required | Tracked + Signature + Insured |
Envelope Shipping (Orders Under $50)
For orders under $50, sellers can use our budget-friendly envelope shipping option. This option provides USPS Intelligent Mail (IV) tracking and includes seller protection up to $50.
Seller Protection Included
When you use our envelope shipping option, you are automatically covered under Seller Protection up to $50 if the item is lost or damaged in transit. This protection is provided by Double Holo at no additional cost to you.
How Envelope Shipping Works
- Purchase a label - Generate a shipping label directly from your order details page
- Print the label - Print the PDF label which includes a USPS tracking barcode and the buyer's address
- Attach to envelope - Print directly on a #10 envelope or tape the label onto any envelope
- Add a postage stamp - You provide your own USPS postage stamp
- Drop in mailbox - USPS will scan the barcode and tracking updates automatically
Envelope Shipping Fees (example)
* You also need to provide your own postage stamp (currently $0.73 for a Forever stamp)
Important Notes for Envelope Shipping
- Only available for orders under $50
- The label fee is deducted from your payout
- You must provide your own postage stamp
- Cards should be properly protected (toploader + team bag recommended)
- Use a standard #10 business envelope or rigid mailer
Tracked Shipping (Orders $50+)
Orders totaling $50 or more require tracked shipping through a major carrier (USPS, UPS, FedEx, etc.). Untracked shipping methods like plain white envelope (PWE) with stamp only are not permitted for orders at or above this threshold.
Purchasing Shipping Labels
You have two options for obtaining tracked shipping labels:
Option 1: Double Holo Labels
- Purchase discounted labels directly in-app
- Powered by Shippo with carrier discounts
- $0.15 platform fee per label
- Automatic tracking updates
- Insurance available at label purchase (required for orders $250+)
Option 2: Your Own Labels
- Purchase from USPS, UPS, FedEx, or Pirate Ship
- Enter tracking number manually
- Handle insurance claims directly with carrier
- Does not meet the insurance requirement for orders $250+
- No platform fee
Recommended Shipping Services
- USPS First Class Package - Best value for items under 1 lb
- USPS Priority Mail - Faster delivery, includes $50 insurance
- UPS Ground - Reliable for larger packages
- FedEx Ground - Good for bulk shipments
Insured and High-Value Orders ($250+)
Mandatory Requirements for Orders $250 and Up
- Tracked Shipping - Must include a tracking number
- Full Insurance ($250+) - Must be insured for the item value (excluding tax and shipping), and the insurance must be purchased through a Double Holo shipping label
- Signature Confirmation ($500+) - Orders with $500 or more in items (excluding shipping and tax) also need a recipient signature upon delivery
Higher-value transactions require additional protection to ensure both parties are covered. These requirements are mandatory and cannot be waived. Insurance is also strongly recommended on every order over $100.
Why These Requirements?
- Signature confirmation prevents "package not received" fraud and proves delivery to the correct recipient
- Full insurance ensures the seller can be reimbursed if the package is lost, damaged, opened, or tampered with. The seller bears that loss and recovers it through a carrier or insurance claim
- Insurance through a Double Holo label keeps the coverage on record and makes the claim easier to file
- Extended payout hold (7 days vs 4 days) provides additional time for delivery verification
Seller Liability Warning
If you fail to meet the mandatory shipping requirements for insured and high-value orders, including shipping an order with $250 or more in items (excluding shipping and tax) without insurance, you will NOT be eligible for seller protection in the event of delivery disputes, lost packages, or buyer claims. This may result in automatic refunds to buyers and potential account suspension.
Shipping Timeframes
Sellers must ship items within 3 business days of receiving payment.
What Counts as "Shipped"?
An order is considered shipped when:
- The tracking number shows the package has been scanned by the carrier
- For envelope shipping: The package has been picked up or received its first scan
- Simply printing a label does not count as shipped
Estimated Delivery Times
| Shipping Method | Estimated Delivery |
|---|---|
| Envelope Shipping (USPS First Class Mail) | 3-7 business days |
| USPS First Class Package | 2-5 business days |
| USPS Priority Mail | 1-3 business days |
| UPS Ground / FedEx Ground | 3-7 business days |
* Delivery times are estimates and may vary based on origin, destination, and carrier conditions.
Packaging Guidelines
Proper packaging is essential to ensure cards arrive safely. Sellers are responsible for packaging items securely to prevent damage during transit.
Recommended Packaging for Cards
Single Cards (Raw)
- Penny sleeve + toploader
- Team bag around toploader
- Tape toploader closed (not on card surface)
- Rigid mailer or bubble mailer
Graded Cards (PSA, CGC, BGS)
- Bubble wrap around slab
- Cardboard padding on both sides
- Bubble mailer or small box
- Fill empty space to prevent movement
Envelope Shipping Packaging
- Card in penny sleeve + toploader
- Toploader in team bag, taped closed
- Place between two pieces of cardboard (optional but recommended)
- Use a standard #10 envelope or rigid mailer
- Mark envelope "DO NOT BEND" if desired
Packaging Warning
Cards that arrive damaged due to inadequate packaging are the seller's responsibility. Always package cards as if they will be handled roughly during transit.
Seller Protection
For tracked shipments, protection against loss, damage, or tampering in transit comes from the carrier insurance you bought for the shipment (required through a Double Holo label at $250 and up). Double Holo's own seller protection is limited to the envelope shipping program (up to $50). Both depend on you following our shipping requirements.
Seller Protection Coverage
Envelope Shipping (Under $50)
Covered up to $50 for lost or damaged items when using Double Holo's envelope shipping labels
Tracked Shipping ($50+)
Protection comes only from carrier insurance you bought for the shipment; we recommend insuring for the item value (excluding tax and shipping). Double Holo does not cover transit loss on tracked shipments
Insured and High-Value Orders ($250+)
Protection applies when full insurance is bought through a Double Holo label ($250+), plus signature confirmation at $500+
Requirements for Seller Protection
- Ship to the address provided through Double Holo (no address changes via direct message)
- Use tracking for all orders $50+
- Buy full insurance through a Double Holo shipping label for orders $250+
- Use signature confirmation for orders $500+
- Ship within 3 business days of payment
- Package items appropriately to prevent damage
When Seller Protection Does NOT Apply
- Shipping to an address not provided through Double Holo
- Using untracked shipping for orders $50+
- Shipping an order with $250 or more in items without insurance
- Not using required signature confirmation for orders $500+
- Shipping after the 3 business day window without buyer approval
- Item arrives damaged due to inadequate packaging
Lost & Damaged Packages
If Your Package is Lost
- Check tracking status - packages sometimes show no movement then suddenly arrive
- Wait until the expected delivery window has passed (typically 7-14 days from ship date)
- For envelope shipping: Contact Double Holo support to file a seller protection claim
- For tracked shipping: File an insurance claim with the carrier or the shipping insurer
If Your Package Arrives Damaged
- Take photos of the damaged packaging and contents immediately
- Do not discard any packaging materials
- Within 72 hours of delivery, open the order from My Purchases and click Request Return
- Choose "Item Damaged" as the reason and describe what you found (for example, opened, resealed, or contents missing). Include photos of all sides of the box or mailer, the shipping label, the seams or tape, and the contents as received
- If the item arrived damaged, Double Holo sends you a prepaid return label and your refund is issued after the seller receives and checks the return. If the contents are missing, there is nothing to return and your refund is issued after review
Damaged, opened, or tampered packages
If a package arrives damaged, opened, resealed, or with contents missing, the seller bears the loss. When the buyer reports the problem within 72 hours of delivery with photos of the packaging (all sides of the box or mailer, the shipping label, the seams or tape, and the contents as received), the buyer receives a full refund. For sellers: the refund is deducted from your held payout, and any remaining balance is deducted from your future payouts. You then recover the loss by filing a claim with the carrier or with the shipping insurer. You file the carrier claim yourself, and the buyer does not contact the carrier. Double Holo does not file, fund, or guarantee that claim and is not liable for the shipment. This applies from October 8, 2026.
Reporting Timeline
All shipping issues must be reported within 72 hours of the delivery date (or expected delivery date for lost packages). Claims submitted after this window are denied.
Shipping FAQ
What is envelope shipping?
Envelope shipping is a budget-friendly option for orders under $50. You purchase a tracking label through Double Holo, print it on an envelope, add your own postage stamp, and drop it in any mailbox. It includes USPS Intelligent Mail tracking and seller protection up to $50.
Can I use plain white envelope (PWE) shipping without tracking?
We strongly discourage untracked PWE shipping as it provides no protection for either party. For orders under $50, we recommend using our envelope shipping option which provides tracking and seller protection for a small fee plus a stamp. Orders $50 and above require tracked shipping.
What does seller protection cover?
For envelope shipping, Double Holo provides seller protection up to $50 if the item is lost or damaged in transit. This means if the buyer claims non-delivery and tracking shows it wasn't delivered, you won't lose your payout. For tracked shipping, protection comes only from carrier insurance you bought for the shipment.
Why do orders $500+ require signature confirmation?
Signature confirmation prevents fraud by proving the package was delivered to the correct recipient. Without it, buyers can claim they never received the package even if tracking shows "delivered." This protects both the seller and Double Holo from fraudulent claims.
Who is responsible if my package arrives damaged or opened?
The seller is responsible for any loss, damage, or tampering in transit, and the buyer is refunded in full when they report it within 72 hours of delivery with photos of the packaging. The seller recovers the loss by filing a claim with the carrier or the shipping insurer, and Double Holo is not involved in that claim.
How long do I have to ship an order?
Sellers must ship items within 3 business days of receiving payment. If you need more time, communicate with the buyer through the platform. Repeated late shipments may result in account penalties.
Can I ship internationally?
Currently, Double Holo only supports shipping within the United States. All buyers and sellers must have U.S. shipping addresses. International shipping may be added in the future.
What if the buyer provides a wrong address?
Always ship to the address provided through Double Holo. If a buyer asks you to ship to a different address via direct message, do not comply - this voids seller protection. If the address appears incorrect, contact Double Holo support before shipping.
How do I purchase a shipping label through Double Holo?
Go to your order details page and look for the shipping section. For orders under $50, you'll see the envelope shipping option. For orders $50+, you can purchase tracked shipping labels through our integrated Shippo service. Both options are available directly in the order interface.
What if my package shows delivered but the buyer says they didn't receive it?
If tracking shows delivered but the buyer claims non-receipt, contact Double Holo support. We will investigate and typically side with the seller when tracking confirms delivery. For orders $500+, signature confirmation provides additional proof of delivery.
Can I use my own shipping supplies?
Yes, you can use your own envelopes, bubble mailers, boxes, toploaders, and other packaging materials. The important thing is that items are packaged securely to prevent damage during transit. See our Packaging Guidelines section for recommendations.
Questions About Shipping?
If you have questions about shipping requirements or need help with a shipping issue, please contact our support team.
Email: [email protected]
This shipping policy is part of Double Holo's Terms of Service. By using Double Holo to buy or sell, you agree to follow these shipping requirements.