Double Holo Terms of Service

Agreement to Terms

By using the Double Holo website (including all related sites, services, and mobile applications, collectively "Double Holo" or the "Platform"), which is operated by Double Holo LLC, you agree to be bound by all the terms and conditions set forth in this Terms of Service ("Terms"). These Terms apply to all users of the Platform, including without limitation buyers, sellers, and traders of Pokémon cards or other collectibles.

If you do not agree with these Terms, you must not use the Platform. We may update or modify these Terms from time to time by posting the updated terms on our site (with the "Updated" date above). Your continued use of Double Holo after any changes constitutes your acceptance of the revised Terms, so please review them periodically.

Your Privacy

Protecting your privacy is important to us. Please review our Privacy Policy (available on our site) to understand how we collect, use, and safeguard your personal information. The Privacy Policy is incorporated into these Terms by reference. By using Double Holo, you consent to the collection and use of information as described in the Privacy Policy.

Eligibility and Account Registration

Age Requirement

You must be at least 18 years old to buy, sell, or trade on Double Holo. Double Holo is intended only for users in the United States at this time – you must reside in the U.S. and have a U.S. shipping address to engage in transactions. If you are under 18 but at least 13 years old, you may use the Platform only under the supervision of a parent or legal guardian who consents to these Terms. Children under 13 are not permitted to use Double Holo. The parent or guardian of a minor is responsible for the minor's activities on the Platform.

Account Information

You agree to provide truthful, current, and complete information when creating an account on Double Holo and when using the Platform. It is prohibited to use false information, impersonate any person or entity, or create an account for anyone other than yourself. You must choose an appropriate username and/or store name that is not offensive, vulgar, or infringing on someone else's intellectual property or rights.

Account Security

You are responsible for maintaining the confidentiality of your account login credentials and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you believe your account has been compromised or used without authorization, you must notify Double Holo immediately.

Account Use and Legal Compliance

By using Double Holo, you represent and warrant that your use of the Platform will comply with all applicable laws and regulations. You agree that you will not use our Platform for any unlawful or fraudulent purposes. This includes, but is not limited to, refraining from engaging in theft, fraud, money laundering, the sale of stolen or counterfeit items, harassment or threats, or any other illegal activities through Double Holo.

Products, Listings, and Pricing

Accuracy of Listings

Double Holo is a peer-to-peer marketplace for Pokémon® cards and related collectibles. Sellers are responsible for the accuracy of their listings, including the product title, description, condition, authenticity, quantity, photos, and price of each item. Double Holo strives to keep the Platform's information as accurate and up-to-date as possible, but we do not guarantee that any product listing, price, description, or other content is error-free, complete, or current.

Not as Described

If you purchase an item and find that it is not as described in the listing (for example, you receive the wrong item, the condition is substantially worse than stated, or the item is inauthentic), your sole remedy is to report the issue to Double Holo's Customer Support and follow our Return/Refund process. All claims for items not as described, missing, or damaged in transit must be submitted within 14 days of delivery, or within 14 days of the expected delivery date if the item never arrived.

Pricing and Fees

Prices for products are set by individual sellers (or agreed between traders in a trade) and are listed in U.S. dollars. Unless otherwise noted, the price of an item does not include shipping charges, taxes, or payment processing fees. Double Holo currently charges a marketplace commission fee of 6.9% to the seller on each completed sale of an item (one of the lowest fees in the industry).

Product Condition and Authenticity

Sellers must accurately represent the condition of items (e.g., Mint, Near Mint, Light Play, etc.) according to any condition guidelines provided by Double Holo. All items offered for sale or trade must be 100% authentic. The sale or trade of counterfeit cards, fake merchandise, or any item that infringes intellectual property rights is strictly prohibited.

Marketplace Transaction Types

A. Fixed-Price Sales

Most items on Double Holo can be purchased at a fixed price set by the seller. When you purchase an item at the listed price, you are entering into a binding contract to pay for that item. Sellers must not list items that they do not have in their possession or that they are not prepared to ship promptly.

B. Bid/Ask Marketplace

Double Holo provides a bid/ask trading system for certain products, allowing users to place binding offers to buy or sell at specified prices. This system functions similar to a stock exchange order book. Bids and Asks are binding commitments, and automatic matching creates instant transactions.

C. Auctions

Double Holo allows sellers to list items in a timed auction format. By placing a bid in an auction, you agree to purchase the item at that bid price if you are the highest bidder when the auction ends. Auction bids are binding and cannot be retracted except in very limited circumstances.

D. Trading and Escrow System

Double Holo offers a unique Trade Marketplace with middleman escrow service. Each party in a trade will be charged a Trade Escrow Service Fee (currently 2.5% of item value, or 1.8% for subscribers). Both parties must ship to our middleman for verification before items are forwarded to their final destinations.

Fees and Subscription Membership

Subscription Membership

Double Holo offers an optional membership program for $4.99 per month. Subscribers receive:

• Reduced Trade Escrow Fee (1.8% instead of 2.5%)
• Early access to new features
• Promotional discounts on marketplace fees
• Other exclusive perks and benefits

Intellectual Property and Site Usage

All content on the Double Holo Platform is the property of Double Holo LLC or its content suppliers and protected by intellectual property laws. "Pokémon" and all Pokémon character names and images are trademarks of Nintendo, Creatures, Game Freak, and The Pokémon Company International. Double Holo is not affiliated with or endorsed by The Pokémon Company International.

When you upload content to Double Holo, you retain ownership but grant us a license to use it in connection with operating and promoting the Platform. You must not post content that infringes any intellectual property rights or violates any laws.

Community Guidelines

Double Holo is more than just a marketplace – it is a community of Pokémon card enthusiasts. We expect all users to interact with each other in a respectful and honest manner. Key principles include:

• Respectful Communication - No hate speech, harassment, or personal attacks
• Relevant Content - Use appropriate channels for your posts
• No Scamming - Never misrepresent what you are offering
• Safe Trading - Always finalize transactions through official Platform tools
• Content Standards - No obscene, pornographic, or offensive material

Risks, Disclaimers, and Limitation of Liability

Double Holo acts as a facilitator between buyers, sellers, and traders. We do not guarantee the authenticity, quality, or legality of items listed. Users assume all risks associated with transactions. Our liability is limited as described in the full Terms above.

Returns, Refunds, and Problem Resolution

Returns are allowed only for specific reasons:

• Item never arrived
• Item arrived damaged in transit
• Item is materially different from listing description
• Item is counterfeit or not authentic

All issues must be reported within 14 days of delivery. No "change of mind" returns are allowed. Double Holo will mediate disputes and may require evidence such as photos. False claims may result in account penalties.

Termination of Use

You may terminate your account at any time through account settings. Double Holo reserves the right to suspend or terminate accounts for any reason, including Terms violations, illegal activities, or extended inactivity. Upon termination, you remain responsible for outstanding obligations.

Dispute Resolution and Governing Law

These Terms are governed by the laws of the State of Georgia, USA. Any legal proceedings must be filed in Gwinnett County, Georgia or the Northern District of Georgia. Both parties waive jury trial rights and agree to individual (not class action) proceedings.

Contact Information